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What are the hours of Customer Service?
Monday through Friday 9am-5pm.

How do I sign up for utility service?
Please call Customer Service at 336-243-2489 or visit us at 28 West Center Street, Lexington, NC 27292.

Why do I have to pay a deposit?
Our deposits are based on your credit status. If a deposit is required, it may be refunded after twelve consecutive monthly statements are paid by their due date.

How much will it cost to have utilities turned on?
Our deposits vary according to services needed (electric, natural gas, water, sewer, waste collection) and individual credit status. Deposits range from $0 to $430. If you wish to have same day service after 3pm, there will be an additional fee of $50.00. Also, a utility reconnection inspection fee of $50 may be required. Please refer to the fee schedule for details.

What do I need to do to get an area light? How much does it cost?
Sign up for an area light in the Customer Service department in City Hall and pick up a flag to show where you want the light to go. Monthly rates for area lights vary dependent upon light size and style.

Why do I have to have an inspection? What do they inspect for?
The City of Lexington code of ordinances requires an inspection in order to protect the health, safety and welfare of the residents of the City. Our inspectors check for such things as smoke alarms, ground fault receptacles and open gas lines in the house.

How long will it take to have my utilities turned on?

We can usually provide same-day service on existing residences as long as the request is made before 3pm.

Why do I have to pay Waste Collection fees on an empty house?
If utilities are on at a property, city ordinance also requires provision of Waste Collection service.

Can someone sign for me, so I don't have to pay a utility deposit?

Yes, another Lexington Utilities customer may sign as long as their account(s) has an "excellent" credit rating for the last 12 consecutive months.

Why do I have a $25 fee on my account?
If your account shows up on the disconnect list, by failure to either meet a payment arrangement or pay by a disconnection date, your account is charged a $25 fee. Also, if you have a returned payment (i.e. check), your account will be charged a $25 fee.

What are the reconnect fees after non-payment disconnection?
• $25 - for disconnect/reconnect if scheduled by 5pm Monday - Friday
• additional $80 – from 5pm to 8am on normal business days and on weekends and holidays
• Reconnect fees are reviewed and set annually by City Council with adoption of the fee schedule

Do you accept debit and credit cards?
Yes! We accept Visa, Mastercard, and Discover online, over the phone and in person.

When will my payment post to my account if I pay using the overnight drop box?

Payments will be posted by 5pm on the next business. If you are scheduled for disconnection or your service has been turned off, you must pay inside from 9am to 5pm.

Do I have to come to City Hall to pay my bill?
City Hall is located at 28 West Center Street. However, several convenient options are available for bill payment including: paying online, automated phone payments by calling 1-888-990-4214, establish monthly bank draft by contacting Customer Service, and also paying at the Wal-Mart Customer Service Counter or Money Center.

How can I save money on my utility bill?
Visit the Marketing section of our website to find cost cutting utility rates and rebate information. To learn how to reduce usage and save money on your electric bill, visit the Energy Saving Tips section of our website.

What if I need an extension on my utility bill?

Lexington Utilities understands that there may be a time that you may need extra time to pay your bill. If you have a current due bill that you need extra time to pay, we allow four (4) pay arrangements a year.

Do you have an equal payment plan?
Yes! We have an equalized payment plan for residential customers with excellent credit status.

How to read my utility bill?
To better understand the individual charges on your utility bill, check out this bill sample for an explanation of various charges and how they are calculated.

What if I have a billing or account question?

Call Customer Service at 336-243-2489 between the hours of 9am-5pm and we will be able to assist you.

How to report a utility outage or emergency?

For Electric Service:
To report online, visit our website @
To report by phone, call us at 336-248-2337

For Natural Gas Service:

To report by phone during normal business hours, call us at 336-248-3945
To report by phone after normal business hours, call us at 336-248-2337

For Water/Sewer Service:
To report by phone during normal business hours, call us at 336-248-3930
To report by phone after normal business hours, call us at 336-248-2337

If your questions have not been answered, please do not hesitate to contact Customer Service.

Last updated: 8/8/2018 2:34:42 PM